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Customer Solutions Representative - McAllen
Category: Other
  • Your pay will be discussed at your interview

Job code: lhw-e0-89768376

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Texas State Job Bank

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  Job posted:   Thu May 17, 2018
  Distance to work:   ? miles
  1 Views, 0 Applications  
Customer Solutions Representative - McAllen
Essential Duties and Responsibilities: Responsible for meeting and exceeding all applicable performance measures (i.e., Staff-guided Entered Employment, Employment Retention, etc). Interviews customers to record and assess employment information to determine customer s career development opportunities and needs. Educates customers on center services including the job seeker tools available (i.e. WorkInTexas (WIT) self-directed job search/match, typing tutorials, resume programs, workshops, etc.). May assist customers with the WIT registration and ensures registrations are properly completed. Conducts job matches and refers qualified job seekers to employers. Works closely with the Business Solutions Representative and Career Center staff regarding employer communications to discuss ways to improve services and meet labor market needs more effectively. May outreach UI Profile customers using the Work In Texas (WIT) and print out the required eligibility documents weekly for each customer outreached. May conduct and interpret assessment results, develop a career pathway and assist in referrals to employment opportunities. Collects and provides information on labor market needs, educational opportunities, employment resources, and support services to customers. Data enters all services according to policies and procedures accurately and in real time (as service is provided to customer) in the appropriate systems (workintexas, TWIST, etc.). Ensures that all information on application is correct and correctly entered in the system. Identifies community resources and establishes linkages to assist customers with specific needs. May coordinate the employee s job readiness activities to ensure that it supports the work experience by providing interviewing techniques, application completion process and appropriate dress attire. May facilitate or assist in facilitating job readiness sessions. Manages all program data, assess program outcomes, reporting and updates; provides oversight and assistance to educators in the field; develops tool necessary to manage special programs. Contributes to the Career Center performance goals, including customer service and follow up. Collaborates with all Career Center staff to ensure customers have a meaningful experience. Escorts customers to the Customer Satisfaction Survey computers prior to leaving the center, if applicable. Provides exceptional customer service. Performs other related duties as assigned.

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